My order was marked as delivered, but I didn't receive it.Updated 9 days ago

If your tracking shows “delivered” but you can’t find your refill, start by checking your mailbox—our refill mailers are designed to fit in most standard mailboxes.

Occasionally, a package may be scanned as delivered before it’s physically dropped off, so we recommend allowing up to 24 hours after the tracking update.

In the meantime, check with neighbors, other members of your household, and any unexpected drop-off locations around your residence. You can also contact the carrier directly for additional delivery details or help locating the package.

If your refill still hasn’t arrived after 24 hours and the carrier is unable to locate it, please reach out to SeedCare and we’ll be happy to help.