🚚 Shipping & Delivery
My order was marked as delivered, but I didn't receive it.
If your tracking shows “delivered” but you can’t find your refill, start by checking your mailbox—our refill mailers are designed to fit in most standard mailboxes. Occasionally, a package may be scanned as delivered before it’s physically dropped of
Where do I find tracking information for my order?
You'll get an email with a tracking link once it's ready, or find it under Account → Order History. Tracking not showing yet? It can take up to 24 hours after your order ships to populate. Link not working? Some tracking numbers take a day to activat
My tracking says my order is lost in transit.
What this means: Tracking hasn’t updated in 24+ hours and your package may be experiencing a delay in transit. Confirm the shipping address on your Seed Account is correct. If the address is correct and there’s been no movement in 24+ hours, contact
How long does shipping take?
Orders begin processing shortly after checkout. U.S.: 2–7 business days. International: 7–14 business days. Need it faster? U.S. members can add expedited shipping at checkout for $4.99 — first-time purchases only. Taking longer than expected? See Wh
My order is delayed in transit—what can I do?
Occasionally, carrier scans are missed or tracking details aren’t updated, even while your package is still moving through the network. If your order has been marked as “in transit” longer than expected:. Confirm that the shipping address in your See
What should I do if my order arrives damaged?
If your shipment arrives damaged, kindly reach out to SeedCare with a description and photos of the damaged product and we’ll be happy to assist.
Part of my order is missing from my shipment; is this normal?
If you ordered multiple products at once, your order may arrive in more than one shipment. Start your first order with the Sustainable Refill Program (SRP)? Your DS-01® Welcome Kit that includes a jar and travel vial will arrive separately from the r
What carrier will my order be shipped with?
We use a shipping method called Parcel Select to help get your order to you as efficiently and reliably as possible. Depending on your shipment, your order may be assigned to carriers such as DHL, USPS, OnTrac, Veho, OSM, Pitney Bowes, DoorDash, or A
How do I update my shipping address?
To update your shipping address, follow these steps:. Log in to your Seed Account. Navigate to Subscriptions. Click Change Address and fill out your updated shipping details. Click Save. Note that any changes will apply towards upcoming shipments onl
How much does shipping cost?
We offer free standard shipping within the U.S., or expedited shipping for $4.99. Expedited shipping is only available for your first order; all subsequent refills ship standard. For international subscribers, shipping fees are dependent on location
Can I bundle multiple subscriptions so they arrive at the same time?
First-time orders containing DS-01® Daily Synbiotic and/or any of our Co-Biotics arrive in one shipment. (Co-biotics include DM-02™ Daily Multivitamin, PM-02™ Sleep + Restore, and AM-02™ Energy + Focus.). For domestic refills that bill within 1 day o
Where does Seed ship?
See the full list of countries we currently ship to here. Good to know: shipping costs, delivery times, and any customs fees or duties vary by destination. International members will see these reflected at checkout before completing their order.*Cana
Why is there powder residue on my capsules?
DS-01®, DM-02™, PM-02™, and AM-02™ use our ViaCap® capsule-in-capsule technology. Loose powder or powder residue may be visible based on the free-flowing nature of the capsule ingredients. If you notice visible damage to the capsules, jar, or refill