Our team of experts is here to answer questions about your subscription, our products, the microbiome, and beyond.

Seed

How do I stop or cancel my subscription?

How do I reschedule/skip/pause my next refill?

How do I add a new product to my account?

I don't remember signing up for a subscription — what is this charge? I’m getting duplicate charges

I have too much product — how do I slow down my subscription? What if I have more product than I need?

How do I reactivate my subscription?

How do I change the email address associated with my account?

I’m having trouble logging in—how do I access my Seed Account?

How do I adjust the quantity of my refills?

How do I get a refill?

Why are you subscription based? What are the benefits of a subscription model?

⚙️ Manage My Subscription

My order was marked as delivered, but I didn't receive it.

Where do I find tracking information for my order?

My tracking says my order is lost in transit.

How long does shipping take?

My order is delayed in transit—what can I do?

What should I do if my order arrives damaged?

Part of my order is missing from my shipment; is this normal?

What carrier will my order be shipped with?

How do I update my shipping address?

How much does shipping cost?

Can I bundle multiple subscriptions so they arrive at the same time?

Where does Seed ship?

Why is there powder residue on my capsules?

🚚 Shipping & Delivery

How do I update my billing/payment information?

What payment methods do you accept?

When will I be billed for my next order?

Do you accept FSA or HSA as a payment method?

Can I get a receipt from a past order?

Can I use separate billing information for multiple subscriptions?

My payment was declined—what can I do?

Can I trust that your website and checkout are secure? Can I trust my saved payment and personal information is secure?

Why do I have a duplicate charge?

💳 Payment & Billing

Can I cancel or change an order that already processed?

Can I return my recent order? Do you accept returns?

What is your 30-day risk-free guarantee and refund policy?

I need a new DS-01® jar or travel vial—mine was lost or broken.

Do you have bulk subscription options? What is SRP?

How do I enroll in the Sustainable Refill Program (SRP) for bulk refills if I already have an active subscription?

📦 Orders, returns & bulk plans

How do I redeem my InnerCircle points for a reward?

What is your InnerCircle program?

Do InnerCircle points expire?

I forgot to redeem my InnerCircle points for a discount on my order—can you help?

When will I receive my birthday InnerCircle points?

Do you have a referral program?

What happens to my InnerCircle points if my order is refunded?

How do I earn InnerCircle points?

🎁 Loyalty Points

Having trouble with your discount code?

Do you offer discounts to students, teachers, first responders, military or veterans?

I forgot to add my discount code at checkout—can I still use it?

What’s the bundle + save 25% discount? How do I receive it?

How do I apply my credits towards an order?

🏷️ Discounts & Promo Codes

What is DS-01®?

Who should take DS-01®?

What does DS-01® do?

Why is DS-01® different from other probiotics?

Is DS-01® compatible with my diet or dietary restrictions?

Does DS-01® contain GMOs?

Is DS-01® safe to take while I'm pregnant or breastfeeding?

Can I keep DS-01® in my pill organizer?

Are there any side effects when taking DS-01®?

How do I take DS-01®?

What is the serving size of DS-01®?

When will I feel something with DS-01®?

Can I take DS-01® with other supplements? What about medications?

Can I take DS-01® alongside another probiotic product?

Should I take DS-01® with food?

What happens if I take more than the recommended dose of DS-01® per day?

What happens if I take DS-01® when expired?

What happens if I miss a dose of DS-01®? Or a few doses?

Can I take just one capsule of DS-01® daily?

Do I need to refrigerate DS-01®?

How long should I take DS-01®?

Should I rotate DS-01® with other probiotics in my routine?

What are the ingredients of DS-01®?

DS-01® Daily Synbiotic

What is DS-01® 14 Day Gut Reset?

How do I take DS-01® 14 Day Gut Reset?

What should I do once I’ve completed DS-01® 14 Day Gut Reset?

What happens if I miss a day of the DS-01® 14 Day Gut Reset protocol?

What should I expect to feel while taking DS-01® 14 Day Gut Reset?

Will I experience any side effects when starting DS-01® 14 Day Gut Reset?

Is DS-01® 14 Day Gut Reset safe?

Is DS-01® 14 Day Gut Reset compatible with my diet or dietary restrictions?

What is the difference between DS-01® 14 Day Gut Reset and DS-01® Daily Synbiotic?

DS-01® 14 Day Gut Reset

What is DM-02®?

Who should take DM-02®?

How do I know if I need DM-02®?

How long should I take DM-02® for?

What is the serving size of DM-02®?

Is DM-02® compatible with my diet or dietary restrictions?

What are the main health benefits I can expect from taking DM-02®?

Do I need to take DM-02® daily for it to work?

How do I store DM-02®? Does it need to be refrigerated?

Should I take DM-02® with food?

Is DM-02® safe to take long term?

Can I take DM-02® alongside probiotics?

Can I take DM-02® alongside other multivitamins?

Is DM-02® safe to take with medications?

Is DM-02® FDA approved?

Can I use DM-02® while pregnant or breastfeeding?

Is DM-02® safe?

DM-02® Daily Multivitamin

What is AM-02®?

Who should take AM-02®?

What does AM-02® do?

How do I know if I need AM-02®?

How long should I take AM-02® for?

Is AM-02® compatible with my diet or dietary restrictions?

What is in AM-02®?

What time of day should I take AM-02®? How do I use AM-02®?

How do I store AM-02®? Does it need to be refrigerated?

Should I take AM-02® with or without food?

Can I use AM-02® while pregnant and/or breastfeeding?

Can I combine AM-02® with DS-01® / DM-02® / PM-02®?

Can I take AM-02® alongside probiotics / vitamins / supplements?

Is AM-02® safe to take with medications?

Is AM-02® safe?

AM-02® Energy + Focus

What is PM-02®?

What does PM-02® do?

Who should take PM-02®?

How long should I take PM-02® for?

Is PM-02® compatible with my diet or dietary restrictions?

What is in PM-02®?

Does PM-02® expire?

How do I use PM-02®?

Do I need to take PM-02® daily for it to work? / Can I take it every day?

How do I store PM-02®? Does it need to be refrigerated?

Can I use PM-02® while pregnant and/or breastfeeding?

Can I combine PM-02® with DS-01® / DM-02® / AM-02®?

Can I take PM-02® alongside probiotics / vitamins / supplements?

Is PM-02® safe to take with medications?

Are there any side effects with PM-02®?

Is PM-02® safe?

How do I know if I need PM-02®?

Is PM-02® available to ship to my country?

PM-02® Sleep + Restore

What is VS-01™?

Who should use VS-01™?

What does VS-01™ do?

How do I use VS-01™?

When do I take VS-01™?

What is the difference between VS-01™ Reset and Sustain?

How long should I take VS-01™ for?

What happens if I miss or skip a day of VS-01™?

How should I begin VS-01™ again after taking a break?

What are the ingredients of VS-01™?

How do I store VS-01™?

What time of day should I insert VS-01™?

Can I use VS-01™ while menstruating?

When do I use VS-01™ if I menstruate irregularly or don't menstruate?

Can I be sexually active while using VS-01™?

Can I use VS-01™ while on contraceptives? (IUD, vaginal ring, oral contraceptive pill)

Can I take VS-01™ alongside other supplements?

Can I combine VS-01™ with DS-01®?

Is VS-01™ safe?

Are there any side effects of VS-01™?

Can I take VS-01™ alongside medications?

Are there any contraindications to using VS-01™ ?

Can I use VS-01™ while trying to conceive, pregnant or breastfeeding?

What causes dysbiosis or an unstable vaginal microbiome?

VS-01™ Vaginal Synbiotic

What is PDS-08® Pediatric Daily Synbiotic?

Who should take PDS-08®?

Why is PDS-08® a powdered synbiotic?

Why should my child take PDS-08®?

What are the benefits of PDS-08®?

What time of day should I give PDS-08® to my child?

How should my child take PDS-08®?

What foods can I mix PDS-08® with?

What does PDS-08® taste like?

What is the daily dose of PDS-08®?

Why does my child need to consume PDS-08® within 30 minutes?

Why is PDS-08® different from other children’s probiotics?

Is PDS-08® compatible with my child's diet or dietary restrictions?

Are there any side effects associated with taking PDS-08®?

When will my child feel something with PDS-08®?

Can my child take PDS-08® with other supplements, medications or antibiotics?

Can my child take more than the recommended dose of PDS-08® per day?

How should I store PDS-08®?

Does PDS-08® expire?

What happens if my child misses a dose of PDS-08®? Or a few doses?

How long should my child take PDS-08®?

How do I use the refillable BacTrac™ container?

What are the ingredients of PDS-08®?

What if my child experiences discomfort while taking PDS-08®?

Is PDS-08® third-party-tested?

Is PDS-08® safe?

What does a PDS-08® subscription include?

PDS-08® Pediatric Daily Synbiotic

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