📦 Orders, returns & bulk plans
Can I cancel or change an order that already processed?
Once an order has been billed, we're unable to cancel or modify it — orders process right after a charge is completed. To help avoid an unwanted shipment in the future, cancel or adjust your subscription as soon as you know you won't need the next sh
Can I return my recent order? Do you accept returns?
We’re unable to accept returns, even if they’re unopened. If this was your first Seed order, you may be eligible for a refund under our 30-day risk-free guarantee. There’s no need to send your product back. See our Terms and Conditions for full polic
What is your 30-day risk-free guarantee and refund policy?
You may request a refund within 30 days of delivery of your first order* if you are not satisfied with your purchase. We’ll refund you for the full cost of the product less shipping, VAT, and duties—no questions asked. Refunds apply to your first ord
I need a new DS-01® jar or travel vial—mine was lost or broken.
Replacement DS-01® Daily Synbiotic jars and travel vials are available for purchase (local taxes may apply):. Contact [email protected] for a new container. Please note that replacement jars are only available for DS-01® at this time, and the travel vial
Do you have bulk subscription options? What is SRP?
Yes, our Sustainable Refill Program (SRP) offers bulk refill options for DS-01® and is designed to reduce shipments while offering additional savings. U.S. members. 3-month refills: Free shipping + 10% off. 6-month refills: Free shipping + 15% off. U
How do I enroll in the Sustainable Refill Program (SRP) for bulk refills if I already have an active subscription?
To get started with our Sustainable Refill Program for your existing subscription, follow these steps: