📦 Orders, returns & bulk plans
Can I cancel or change an order that already processed?
Once an order has been billed, we're unable to cancel or modify it — orders process right after a charge is completed. To help avoid an unwanted shipment in the future, cancel or adjust your subscription as soon as you know you won't need the next sh
Can I return my recent order? Do you accept returns?
We’re unable to accept returns, since products can’t be reused once they’ve left our fulfillment center—even if they’re unopened. If this was your first Seed order, you may be eligible for a refund under our 30-day risk-free guarantee. There’s no nee
What is your 30-day risk-free guarantee and refund policy?
You may request a refund within 30 days of delivery of your first order* if you are not satisfied with your purchase. We’ll refund you for the full cost of the product less shipping, VAT, and duties—no questions asked. Refunds apply to your first ord
I need a new DS-01® jar or travel vial—mine was lost or broken.
Replacement DS-01® Daily Synbiotic jars and travel vials are available for purchase (local taxes may apply):. Contact [email protected] for a new container. Please note that replacement jars are only available for DS-01® at this time, and the travel vial
Do you have bulk subscription options? What is SRP?
Yes, our Sustainable Refill Program (SRP) offers bulk refill options for DS-01® and is designed to reduce shipments while offering additional savings. U.S. members. 3-month refills: Free shipping + 10% off. 6-month refills: Free shipping + 15% off. U
How do I enroll in the Sustainable Refill Program (SRP) for bulk refills if I already have an active subscription?
To get started with our Sustainable Refill Program for your existing subscription, follow these steps: