⚙️ Manage My Subscription
How do I stop or cancel my subscription?
Also called: unsubscribe, unenroll, discontinue. You can cancel your subscription anytime through your Seed Account. Log in to your Seed Account. Go to Settings and scroll to Manage Subscriptions. Select Cancel Subscription and follow the prompts. Ch
How do I reschedule/skip/pause my next refill?
While subscriptions can’t be paused indefinitely, you can easily push back your next refill to a date that works better for your routine by following these steps. Log in to your Seed Account. Select Subscriptions. Click Edit next to your upcoming shi
How do I add a new product to my account?
Each Seed product is managed with its own subscription. To get started with a new product:. Log in to your existing Seed Account. Add the new product to your cart and proceed through checkout. Note: If you have credit you’d like to use, make sure you
I don't remember signing up for a subscription — what is this charge? I’m getting duplicate charges
Seeing a charge or subscription you don't recognize? Here are a few things to check. Your first order started a subscription. Seed products are offered as subscriptions, so when you placed your first order, you started an ongoing plan. You can view a
I have too much product — how do I slow down my subscription? What if I have more product than I need?
Still getting shipments you don't need?If you're finding you have extra supply on hand, you have a few options —. Push out your next shipment. Skip or reschedule your next refill to whenever you're ready for more. See How do I reschedule/skip/pause m
How do I reactivate my subscription?
Coming back to Seed? You can easily restart a canceled subscription from your Seed Account. Just follow the steps below:. Log in to your Seed Account. Go to Subscriptions. Find the canceled subscription you’d like to restart and click Reactivate. Rev
How do I change the email address associated with my account?
We’re currently unable to update the email address associated with an active Seed account. To access your account and make changes to your subscriptions, please continue logging in with the original email address associated with your Seed account. Ha
I’m having trouble logging in—how do I access my Seed Account?
To sign into your Seed Account, you can use the link here. Be sure to log in using the email address associated with your Seed Account, rather than your Shopify email—unless they’re the same. Click “Sign in” in the top right. You will then be prompte
How do I adjust the quantity of my refills?
You can adjust the quantity of your refills anytime from your Seed Account:. Log in and select Subscriptions. Under Details, click Edit Quantity. Choose your preferred quantity, up to a maximum of 3, and click Save. The change will take effect with y
How do I get a refill?
Our standard subscription cadence is every 4 weeks. If you enrolled in our Sustainable Refill Program (SRP) with your first order, your next refill may be scheduled based on your 3 or 6-month plan. You can always check your subscription details in yo
Why are you subscription based? What are the benefits of a subscription model?
Our products are subscription-based because they’re designed for consistent, ongoing use. Benefits of our Co-biotics are designed to build over time, while our Synbiotics contain probiotics, which are transient organisms—meaning continuous benefits,