I don't remember signing up for a subscription — what is this charge? I’m getting duplicate chargesUpdated 26 minutes ago

Seeing a charge or subscription you don't recognize? Here are a few things to check.

Your first order started a subscription. Seed products are offered as subscriptions, so when you placed your first order, you started an ongoing plan. You can view and manage your active subscriptions in your Seed Account under Subscriptions. If you are still catching up on your order, you can reschedule your next refill (learn more here).

To stop future shipments, see How do I stop or cancel my subscription?

Not seeing an active subscription, but still receiving orders?

If you've used a different email address to place an order, you may have more than one account. Try logging in with any other email addresses you use and check Subscriptions for active plans. 

Have a Shopify account as well? Ensure you’re logging in with the email address associated with your Seed Account—not your Shopify email, unless both accounts use the same email address.