Our team of experts is here to answer questions about your subscription, our products, the microbiome, and beyond.

Seed

Payment declining and unable to process your pending order?&#xA0;Start by confirming that your payment method is valid, unexpired, and has sufficient funds.&#xA0;You&#x2019;ll also want to make sure your&#xA0;billing address exactly matches what your bank has on file.Using Shop Pay or another third-party payment platform?&#xA0;Check that your information is up to date there as well.Important note:&#xA0;once you update payment, an order will automatically process, so there is no need to select Ship Now.&#xA0;Need help updating your billing information?&#xA0;See&#xA0;<a href="https://help.seed.com/en-US/how-do-i-update-my-billingpayment-information-2006052">How do I update my billing /payment information?</a>

If your payment failed to process, we suggest the following: Confirm your payment method on file is valid, unexpired, and has sufficient funds Make sure your billing address on file matches the billing address on file with your bank If you're using a third-party payment processor such as Amazon Pay or Apple Pay, ensure your bank details are successfully connected Try using another form of payment If needed, here's how to update or change your payment information . Once our system recognizes your payment as valid, it will successfully process your order.

My payment was declined—what can I do?

💳 Payment & Billing

How do I stop or cancel my subscription?

How do I reschedule/skip/pause my next refill?

How do I add a new product to my account?

I don't remember signing up for a subscription — what is this charge? I’m getting duplicate charges

I have too much product — how do I slow down my subscription? What if I have more product than I need?

How do I reactivate my subscription?

How do I change the email address associated with my account?

I’m having trouble logging in—how do I access my Seed Account?

How do I adjust the quantity of my refills?

How do I get a refill?

Why are you subscription based? What are the benefits of a subscription model?

⚙️ Manage My Subscription

My order was marked as delivered, but I didn't receive it.

Where do I find tracking information for my order?

My tracking says my order is lost in transit.

How long does shipping take?

My order is delayed in transit—what can I do?

What should I do if my order arrives damaged?

Part of my order is missing from my shipment; is this normal?

What carrier will my order be shipped with?

How do I update my shipping address?

How much does shipping cost?

Can I bundle multiple subscriptions so they arrive at the same time?

Where does Seed ship?

Why is there powder residue on my capsules?

🚚 Shipping & Delivery

How do I update my billing/payment information?

What payment methods do you accept?

When will I be billed for my next order?

Do you accept FSA or HSA as a payment method?

Can I get a receipt from a past order?

Can I use separate billing information for multiple subscriptions?

Can I trust that your website and checkout are secure? Can I trust my saved payment and personal information is secure?

Why do I have a duplicate charge?

Can I cancel or change an order that already processed?

Can I return my recent order? Do you accept returns?

What is your 30-day risk-free guarantee and refund policy?

I need a new DS-01® jar or travel vial—mine was lost or broken.

Do you have bulk subscription options? What is SRP?

How do I enroll in the Sustainable Refill Program (SRP) for bulk refills if I already have an active subscription?

📦 Orders, returns & bulk plans

How do I redeem my InnerCircle points for a reward?

What is your InnerCircle program?

Do InnerCircle points expire?

I forgot to redeem my InnerCircle points for a discount on my order—can you help?

When will I receive my birthday InnerCircle points?

Do you have a referral program?

What happens to my InnerCircle points if my order is refunded?

How do I earn InnerCircle points?

🎁 Loyalty Points

Having trouble with your discount code?

Do you offer discounts to students, teachers, first responders, military or veterans?

I forgot to add my discount code at checkout—can I still use it?

What’s the bundle + save 25% discount? How do I receive it?

How do I apply my credits towards an order?

🏷️ Discounts & Promo Codes

What is DS-01®?

Who should take DS-01®?

What does DS-01® do?

Why is DS-01® different from other probiotics?

Is DS-01® compatible with my diet or dietary restrictions?

Does DS-01® contain GMOs?

Is DS-01® safe to take while I'm pregnant or breastfeeding?

Can I keep DS-01® in my pill organizer?

Are there any side effects when taking DS-01®?

How do I take DS-01®?

What is the serving size of DS-01®?

When will I feel something with DS-01®?

Can I take DS-01® with other supplements? What about medications?

Can I take DS-01® alongside another probiotic product?

Should I take DS-01® with food?

What happens if I take more than the recommended dose of DS-01® per day?

What happens if I take DS-01® when expired?

What happens if I miss a dose of DS-01®? Or a few doses?

Can I take just one capsule of DS-01® daily?

Do I need to refrigerate DS-01®?

How long should I take DS-01®?

Should I rotate DS-01® with other probiotics in my routine?

What are the ingredients of DS-01®?

DS-01® Daily Synbiotic

What is DS-01® 14 Day Gut Reset?

How do I take DS-01® 14 Day Gut Reset?

What should I do once I’ve completed DS-01® 14 Day Gut Reset?

What happens if I miss a day of the DS-01® 14 Day Gut Reset protocol?

What should I expect to feel while taking DS-01® 14 Day Gut Reset?

Will I experience any side effects when starting DS-01® 14 Day Gut Reset?

Is DS-01® 14 Day Gut Reset safe?

Is DS-01® 14 Day Gut Reset compatible with my diet or dietary restrictions?

What is the difference between DS-01® 14 Day Gut Reset and DS-01® Daily Synbiotic?

DS-01® 14 Day Gut Reset

What is DM-02®?

Who should take DM-02®?

How do I know if I need DM-02®?

How long should I take DM-02® for?

What is the serving size of DM-02®?

Is DM-02® compatible with my diet or dietary restrictions?

What are the main health benefits I can expect from taking DM-02®?

Do I need to take DM-02® daily for it to work?

How do I store DM-02®? Does it need to be refrigerated?

Should I take DM-02® with food?

Is DM-02® safe to take long term?

Can I take DM-02® alongside probiotics?

Can I take DM-02® alongside other multivitamins?

Is DM-02® safe to take with medications?

Is DM-02® FDA approved?

Can I use DM-02® while pregnant or breastfeeding?

Is DM-02® safe?

DM-02® Daily Multivitamin

What is AM-02®?

Who should take AM-02®?

What does AM-02® do?

How do I know if I need AM-02®?

How long should I take AM-02® for?

Is AM-02® compatible with my diet or dietary restrictions?

What is in AM-02®?

What time of day should I take AM-02®? How do I use AM-02®?

How do I store AM-02®? Does it need to be refrigerated?

Should I take AM-02® with or without food?

Can I use AM-02® while pregnant and/or breastfeeding?

Can I combine AM-02® with DS-01® / DM-02® / PM-02®?

Can I take AM-02® alongside probiotics / vitamins / supplements?

Is AM-02® safe to take with medications?

Is AM-02® safe?

AM-02® Energy + Focus

What is PM-02®?

What does PM-02® do?

Who should take PM-02®?

How long should I take PM-02® for?

Is PM-02® compatible with my diet or dietary restrictions?

What is in PM-02®?

Does PM-02® expire?

How do I use PM-02®?

Do I need to take PM-02® daily for it to work? / Can I take it every day?

How do I store PM-02®? Does it need to be refrigerated?

Can I use PM-02® while pregnant and/or breastfeeding?

Can I combine PM-02® with DS-01® / DM-02® / AM-02®?

Can I take PM-02® alongside probiotics / vitamins / supplements?

Is PM-02® safe to take with medications?

Are there any side effects with PM-02®?

Is PM-02® safe?

How do I know if I need PM-02®?

Is PM-02® available to ship to my country?

PM-02® Sleep + Restore

What is VS-01™?

Who should use VS-01™?

What does VS-01™ do?

How do I use VS-01™?

When do I take VS-01™?

What is the difference between VS-01™ Reset and Sustain?

How long should I take VS-01™ for?

What happens if I miss or skip a day of VS-01™?

How should I begin VS-01™ again after taking a break?

What are the ingredients of VS-01™?

How do I store VS-01™?

What time of day should I insert VS-01™?

Can I use VS-01™ while menstruating?

When do I use VS-01™ if I menstruate irregularly or don't menstruate?

Can I be sexually active while using VS-01™?

Can I use VS-01™ while on contraceptives? (IUD, vaginal ring, oral contraceptive pill)

Can I take VS-01™ alongside other supplements?

Can I combine VS-01™ with DS-01®?

Is VS-01™ safe?

Are there any side effects of VS-01™?

Can I take VS-01™ alongside medications?

Are there any contraindications to using VS-01™ ?

Can I use VS-01™ while trying to conceive, pregnant or breastfeeding?

What causes dysbiosis or an unstable vaginal microbiome?

VS-01™ Vaginal Synbiotic

What is PDS-08® Pediatric Daily Synbiotic?

Who should take PDS-08®?

Why is PDS-08® a powdered synbiotic?

Why should my child take PDS-08®?

What are the benefits of PDS-08®?

What time of day should I give PDS-08® to my child?

How should my child take PDS-08®?

What foods can I mix PDS-08® with?

What does PDS-08® taste like?

What is the daily dose of PDS-08®?

Why does my child need to consume PDS-08® within 30 minutes?

Why is PDS-08® different from other children’s probiotics?

Is PDS-08® compatible with my child's diet or dietary restrictions?

Are there any side effects associated with taking PDS-08®?

When will my child feel something with PDS-08®?

Can my child take PDS-08® with other supplements, medications or antibiotics?

Can my child take more than the recommended dose of PDS-08® per day?

How should I store PDS-08®?

Does PDS-08® expire?

What happens if my child misses a dose of PDS-08®? Or a few doses?

How long should my child take PDS-08®?

How do I use the refillable BacTrac™ container?

What are the ingredients of PDS-08®?

What if my child experiences discomfort while taking PDS-08®?

Is PDS-08® third-party-tested?

Is PDS-08® safe?

What does a PDS-08® subscription include?

PDS-08® Pediatric Daily Synbiotic

🌱 Products

My payment was declined—what can I do?Updated a month ago