Why do I have a duplicate charge?Updated 11 minutes ago

If you notice a duplicate charge, we always suggest reviewing the order history in your Account to confirm a duplicate order has been processed. There are a few potential causes for duplicate charges: 

1) Review the subscriptions within your Account to confirm the intended subscriptions and quantities are reflected. 

2) Please confirm whether “Ship Now” or any recent reschedules were made to your subscription(s) that may have led to another order processing. Note any use of “Ship Now” will immediately process an order.

3) Please review additional email addresses in which you may have an active Seed account. 

*Note our refund policy applies to first orders only within their first 30 days of receipt. Inadvertent duplicate charges created by a member are outside of our refund policy. 

If the duplicate charge is still not evident after following the above steps, please reach out to our Care team here and we’d be happy to investigate further.