Subscription
How do I reschedule/skip/pause my next refill?
Although there isn’t a way to pause your subscription indefinitely, you can easily reschedule your next refill to a date that works best for you by following these steps:. Note: You can make changes to your next shipment up until the day before it is
How do I stop or cancel my subscription?
To stop receiving orders from Seed, cancel your subscription online in your Seed Account by following these steps:. Should you wish to start back up, you can easily reactivate under Subscriptions as well. To note: Canceling your subscription will not
Can I return my recent order? Do you accept returns?
We do not accept returns as we are unable to reuse products that have left our fulfillment center, even if unopened. See Seed's Terms and Conditions for more info.
Do you have bulk subscription options? What is the Sustainable Refill Program (SRP)?
Yes, we offer bulk subscription options through our Sustainable Refill Program (SRP) as part of our effort to offer more sustainable solutions as well as greater price accessibility. DS-01® Daily Synbiotic, within the US:. DS-01® Daily Synbiotic, int
How do I enroll in the Sustainable Refill Program (SRP) for bulk refills if I already have an active subscription?
To get started with our Sustainable Refill Program for your existing subscription, follow these steps:
I need a new DS-01® jar or travel vial—mine was lost or broken.
Replacement DS-01® Daily Synbiotic jars and travel vials are available for purchase (local taxes may apply):. Contact [email protected] for a new container. Please note that replacement jars are only available for DS-01® at this time, and the travel vial
What is your 30-day risk-free guarantee and refund policy?
You may request a refund within 30 days of delivery of your first order* if you are not satisfied with your purchase. We’ll refund you for the full cost of the product less shipping, VAT, and duties—no questions asked. Refunds apply to your first ord
How do I reactivate my subscription?
To restart your Seed subscription, follow these steps:. *To update your payment details, head to your Settings here before reactivating.
How do I adjust the quantity of my refills?
To adjust the quantity of your refills:. This will apply to all future orders, starting with your next refill.
Can I cancel or change an order that already processed?
We're unable to cancel or modify an order that has already been billed. You can always reschedule your next refill to work through what you have on hand before getting another order. Note that your refills should stay fresh until you're ready to fill